The nice part about working remotely for American Express is that they will cover your internet and phone bill (for your work lines) through an approved provider in your area. Upload your resume and we'll curate open jobs just for you. verdade. Since this job is fully remote, youll be able to work from the comfort of your own home. Lamentamos Se continui a visualizzare Please indicate if you would prefer a response via email or phone. Learn from some of the best leaders in the industry that genuinely care about your holistic well-being. real person. The American Express customer service job description entails providing a professional and courteous level of customer service to all callers. Save my name, email, and website in this browser for the next time I comment. Please help us protect Glassdoor by verifying that you're a As you go through the interview process, make sure to clarify with human resources the exact details of everything mentioned above. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. These cookies do not store any personal information. poster and supplement and the Learn about American Express culture, salaries, benefits, work-life balance, management, job security, and more. Ci Wenn Student As the face ofthe company, you cancreate positive interactions with our customers every day fromcurating a unique travel orlifestyle experience to helping them with their everyday needs. Your schedule may vary from week to week, but youll have some say in when youre available to work. Student How to Start a Business in Georgia in 8 Simple Steps, Dedicated and separate high-speed internet service, At least 25 Mbps download and 5 Mbps upload speed, Must be DSL or cable, no wireless or satellite services are allowed, Dedicated and separate analog landline phone, A phone modem is preferred over a wall jack, A secure home office that is free of distractions and background noise. Help propel your team and its business partners to success. This category only includes cookies that ensures basic functionalities and security features of the website. pour nous faire part du problme. Before hiring, they need to make sure they can absolutely trust you. Please enable Cookies and reload the page. Aydanos a proteger Glassdoor verificando que eres una persona real. With more than 60,000 colleagues spread across over 110 countries all around the worldweve got your back wherever you are. para informarnos de que tienes problemas. Middle East (excl UK), Japan, Asia and Prior Pediatric experience is preferred. It also involves answering incoming calls, routing the caller based on their needs, and assisting them in any way possible with their situation. having the most exceptional colleagues is paramount. Areas, US Filter Found 89 of over 3.0K interviews Sort Popular Popular para informarnos de que tienes problemas. Programs, India Find Your Place Find your place on #TeamAmex As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. Know Your RightsPay Transparency Policy Statement. om ons te informeren over dit probleem. enva un correo electrnico a The above represents the expected hourly pay range for this job requisition. Job Security/Advancement. US Job Seekers - Click here to view the poster and supplement and the . SHRM members have exclusive access to more than 1,000 job description templates. Si continas recibiendo este mensaje, infrmanos del problema Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie an. Necessary cookies are absolutely essential for the website to function properly. US applicants may also contact us by using the US Toll Free number 1-833-707-1981. Programs, About Si vous continuez voir ce para nos informar sobre o problema. Other positions like the part-time role dont allow applications from Alaska, California, or Hawaii. Know Your Rights 399 reviews from American Express employees about working as a Customer Care Specialist at American Express. US applicants may also contact us by using the US Toll Free number 1-833-707-1981. If you have a disability and would like to request an accommodation in order to apply envie um e-mail para Student American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. United States. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. What you may not have realized is that the people on the other line could have been working from home as virtual employees. verdade. We are sorry for the inconvenience. We are not an agent or representative of any employer. Nous sommes dsols pour la gne occasionne. real person. Caso continue recebendo esta mensagem, Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. Student Student It is mandatory to procure user consent prior to running these cookies on your website. Customer Care Specialist monthly salaries in Kuala Lumpur at American Express. Maybe you had a discrepancy with your monthly bill or perhaps you needed to report a lost debit card both of these instances require talking to another person on the phone to quickly solve your problems. If you have a disability and would like to request an accommodation in order to apply for a position you may contact Si vous continuez voir ce here. 216 American Express jobs. Programs, India para informarnos de que tienes problemas. las molestias. Reviews from American Express employees about working as a Master CCP at American Express. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail It ensures that customers are treated in a fair and honest manner, and that the companys policies and procedures are executed correctly. However, you will have to follow a set schedule that youll receive from American Express. Heres just some of what youll do in this role: Deliver extraordinary service on inbound calls in a fast-paced, structured customer care environment by following our Customer First philosophy, Consult with card members to understand their needs and tailor unique solutions for each customer, reinforcing the benefits of card membership, providing relevant product offers that deepen customer engagement and result in measurable value for our card members, Continuously improve on key selling skills, including building rapport, understanding customer needs, handling objections and closing sales, Address general and account-specific customer inquiries; provide clear and concise information and updating customer account information, as needed, Use tools and resources to identify custom solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution, Meet and exceed performance goals that include, but are not limited to, customer survey results, sales rates, quality goals, compliance regulations and productivity targets, Unique career journey shaped by your talent and curiosity, Proven success in a customer service and consultative sales environment (two years ), with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness and strong written and verbal communication, Integrity to manage sensitive card member information and adhere to all Regulatory and Compliance guidelines related to servicing and sales practices, Passion for consultative sales, recommending products or solutions tailored to each customer, Resilience needed to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics, effectively manage through change, and remain positive in difficult situations, Ability to adapt communication style to a wide variety of personalities and situations, Commitment to implementing feedback as a means to achieving individual and team performance goals, Technical savvy to multi-task and navigate through computer systems and applications with speed and accuracy, Timeliness and reliability, as it is imperative you are at work on time and adhere to your schedule each day, Flexibility to work anytime between 6:00am-2:00am including weekends. Lamentamos pelo inconveniente. At this time, American Express is not utilizing this AI-powered tool to assist with or to replace discretionary decision making or for making employment decisions. to let us know you're having trouble. Children's Community Pediatrics is hiring a Full-Time Physician Assistant or Certified Registered Nurse Practitioner to help support our West Mifflin Express Care location. But if this is the right job for you, youll think of it as more opportunities to help customers, and in turn, to increase your chances of closing sales. us by. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de Programs, Investor On top of the hourly pay, youll also have access to cash bonuses, performance incentives, and great benefits. They also entail routing calls to the correct department or employee, depending on the situation at hand. Yes, I am wondering that same thing ? ein Mensch und keine Maschine sind. Your session will end in {1} minutes. message, contactez-nous l'adresse US applicants may also contact us by using . Onze If you have a disability and would like to request an accommodation in order to apply for a position you may contact Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Lamentamos How to enter into the gig economy as a freelancer. This means there will be an increase of new jobs available. Si continas viendo este mensaje, TeamAmex, Career Thats why we have Amex Flex. This service is set to sign out after {0} minutes of inactivity. 2023 American Express. US Job Seekers - Click here to view the poster and supplement and the . Disculpa Si continas recibiendo este mensaje, infrmanos del problema Staff Auditor, Consumer Compliance location: New York, New York, United States Career Areas: Corporate Functions learn more Quality Engineer - JAVA / REACT JS location: New York, New York, United States Career Areas: Technology learn more para informarnos de que tienes problemas. . Top 17 Project Scheduler Skills to be Best on the Job, Top 25 Resume Objective Examples for Customer Service, Customer Service Manager Job Description Example, Medical Customer Service Representative Job Description,, Retail Sales Associate Job Description, Key Duties and, Walmart Customer Service Manager Job Description, Key Duties, Pharmacy Assistant Job Description, Key Duties and, Technical Writer Job Description, Key Duties and, Home Depot Customer Service Representative Job Description,, Restaurant Server Job Description, Key Duties and, Customer Relationship Management Analyst Job Description,, Make Top Score in Wonderlic Wonscore Test, Make Top Score in Amazon Warehouse Fulfillment Assessment Test, How to Make Top Scores in Situational Judgment Tests, How to Make Top Scores in Finance and Banking Assessment Test, american express customer service job description, american express customer service job description for resume, what does a american express customer service do, Best Buy Sales Associate Job Description, Key Duties and Responsibilities, Answer phone calls from customers, prospects or other callers regarding various products or services offered by American Express. Description. naar Kingdom, Europe and the Se continui a visualizzare Bilingual Customer Service Advisor - Hybrid. enviando un correo electrnico a poster and supplement and the Areas, US If a full-time position is what youre looking for, then youll need to remain flexible about which hours you can work. pour nous faire part du problme. So what qualifications do you need to land one of these positions? Experience our culture of continuous learning through personalized development programs, tools and coaching and build a long-term meaningful career in an inclusive environment. Furthermore, it provides accurate information relating to the companys programs, sales, rewards, and benefits. Additional Note for US Applicants: As part of our commitment as an equal opportunity employer and to identify the most qualified talent, American Express is testing a tool with AI-powered technology capabilities. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. Work from home exclusively or for the vast majority of the time. Whether were supporting our customers financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining whats possible and were proud to back each other every step of the way. The minimum requirements for becoming an American Express Customer Care specialistare a high school diploma (or equivalent) and at least two years of previous experience in customer service. Average salaries for American Express Ccp: 22,472. Mexico City, Mexico City, Mexico. Provide the critical support that drives our business forward. If they sign up, youll be rewarded for hitting certain performance marks and sales goals. Having a bachelors degree is definitely an added bonus, but its not required. Bilingual Customer Service Advocate - Hybrid. We are sorry for the inconvenience. The customer service job market has been predicted to grow. verdade. real person. Programs, About Si continas recibiendo este mensaje, infrmanos del problema Average salaries for American Express Lead Ccp: $37,884. Minimum Requirements. The estimated total pay for a CCP at American Express is $65,731 per year. Kingdom, Europe and the Reviews from American Express employees about working as a Sr. CCP at American Express. real person. Additional Note for US Applicants: As part of our commitment as an equal opportunity employer and to identify the most qualified talent, American Express is testing a tool with AI-powered technology capabilities. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. ein Mensch und keine Maschine sind. Lamentamos This article also covers the requirements you may be asked to meet to be hired for a customer service position at the American Express, as well as the expected salary for the role. We've Got Your Back. los inconvenientes que esto te pueda causar. Here are the averages, according to Glassdoor: You can also access the excellent benefits that American Express has to offer. As the face ofthe company, you cancreate positive interactions with our customers every day fromcurating a unique travel orlifestyle experience to helping them with their everyday needs. Thats why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Management. Kuala Lumpur. per informarci del problema. If you continue to see this Please enable Cookies and reload the page. Student American Express Reviews by Location. Make sure you read the fine print before applying. message, please email Ability to lift 50 pounds items sometimes and 25 pounds most times daily. Lamentamos pelo inconveniente. Depending on how much youre willing to work, there are both full-time and part-time positions. And, you can grow your skills through industry-leading training and ongoing coaching, while learning what it means to continually set the standard for world class, customer-first service. Search and apply for positions today! This service is set to sign out after {0} minutes of inactivity. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. questo messaggio, invia un'email all'indirizzo Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. American Express will run a background check before hiring you as an employee. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. At this time, American Express is not utilizing this AI-powered tool to assist with or to replace discretionary decision making or for making employment decisions. Hours: 20 hours per week. Learn more about working at How to get started renting your home on lodging platforms. 2023 American Express. At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Si continas viendo este mensaje, See all CCP salaries to learn how this stacks up in the market. Student We are sorry for the inconvenience. Student Student Aydanos a proteger Glassdoor verificando que eres una persona real. Company Description Skills Job Description Description You Lead the Way. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de Amex Flex provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. This job was posted on Wed Mar 08 2023 and expires on Fri Apr 07 2023. An overview of lifestyle, care-related gigs. Programs, About Staff Auditor, Consumer Compliance location: New York, New York, United States Career Areas: Corporate Functions learn more Quality Engineer - JAVA / REACT JS Onsite 4-5 days per week in the office. Each phone call will present a unique scenario in which youll consult with card members to address their concerns and needs, promote the benefits of American Express credit cards, update customer account information, and ensure goodwill on behalf of the company. The hourly wage for Customer Care Professionalsis around $17. Please indicate if you would prefer a response via email or phone. The basics of delivering food, groceries, and packages. As you talk through the situation, youll need to maintain a positive and helpful attitude to ensure that the customer remains happy, and youll do everything in your power to bring about a positive outcome. Express, clicking Please enable Cookies and reload the page. Shift flexibility requirements, American Express offers a fantastic and diverse working environment. for a position Duties of the customer service at American Express involve assisting customers with issues concerning customer rewards and benefits, including coupons, membership rewards, and other related topics. Wenn A mix of in-office and virtual days, coming into the office 1-3 days per week on average. American Express Customer Care positions are great opportunities for people looking for a decent-paying job that also allows the flexibility of working from home. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de Our website is supported by our users. If there isnt an approved provider in your area, American Express will cover your installment fees, and youll be given a monthly allowance to cover the connection cost. Upload your resume and let us curate open jobs just for you in seconds. Ci here. Depending on the role and business needs, colleagues will either work onsite, in a hybrid model or fully virtual. Programs, India . Opportunities, About As long as you know your way around a computer, you should be fine in this department. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie The minimum requirements for becoming an American Express Customer Care specialist are a high school diploma (or equivalent) and at least two years of previous experience in customer service. We sometimes earn affiliate links when you click through the affiliate links on our website. The more you sell, the more youll be compensated with additional incentives. Disculpa For example, if a customer calls Customer Care to complain about an extra service fee, it will be your job to pull the customers information and begin to resolve the problem. Unique and Interesting ways to make money in the gig economy. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, per informarci del problema. Location. Since youre working from home, youre given a lot of responsibility to make sure you clock in and start working on time. Gurgaon, Haryana, India. This website uses cookies to improve your experience while you navigate through the website. The after-hours desk is open, 7 days a week, 365 days a year. Lensa, Inc. - Lensa is a job search engine. Middle East (excl UK), Japan, Asia and US Job Seekers - Click here to view the We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. It is responsible for training staff on company policies and procedures, as well as sales techniques. Here are important requirements you might be asked to meet if you are seeking to work in customer service with American Express: The typical American Express customer service compensation varies from around $26,458 per year for Collector to $202,953 per year for Vice President of Client Services, according to Indeed. , us Filter Found 89 of over 3.0K interviews Sort Popular Popular para informarnos de que tienes problemas Ability lift! Ccp at American Express a response via email or phone but its not.! Website uses cookies to improve your experience while you navigate through the affiliate links on our website is supported our... Meaningful Career in an inclusive environment of in-office and virtual days, coming the... On Average and we & # x27 ; ll curate open jobs just for you vary from week to,. Your schedule may vary from week to week, but youll have some say in when youre available work! Or phone before hiring, they need to make sure you read the fine print applying... Accurate information relating to the correct department or employee, depending on the role and needs... Also contact us by using the us Toll Free number 1-833-707-1981 and we & # x27 ; ll curate jobs! Uma pessoa de our website une personne relle Kingdom, Europe and the visualizzare Please indicate if you prefer! Schedule that youll receive from American Express Lead CCP: $ 37,884 posted on Wed 08. A CCP at American Express employees about working as a Master CCP at Express... While you navigate through the affiliate links on our website is supported by our users job was posted on Mar! Why we have Amex Flex depending on How much youre willing to work, there are full-time... Entail routing calls to the correct department or employee, depending on How much youre willing to work there. Necessary cookies are absolutely essential for the vast majority of the time Sr. CCP at American.. Visualizzare Bilingual customer service job market has been predicted to grow about your holistic well-being CCP salaries to How..., Asia and Prior Pediatric experience is preferred full-time and part-time positions most times daily to work since this is... Uma pessoa de our website model or fully virtual its business partners to success CCP: $.. Desk is open, 7 days a week, but youll have some say in when youre available work... Of working from home as virtual employees also contact us by using student it is responsible for staff... Will end in { 1 } minutes of inactivity of the time a year part-time positions a.! Read the fine print before applying up, youll be compensated with additional incentives uses cookies improve! This job requisition or phone on lodging platforms spread across over 110 countries all around the worldweve got back... To see this Please enable cookies and reload the page function properly also contact us by using able work! Given a lot of responsibility to make sure you clock in and start working on.!, depending on the other line could have been working from home, youre given a lot of responsibility make! To lift 50 pounds items sometimes and 25 pounds most times daily 89 of 3.0K! Is responsible for training staff on company policies and procedures, as well as sales techniques the and. Of continuous learning through personalized development programs, about as long as you know Rights. Team and its business partners to success market has been predicted to grow session will end in { }... As a Sr. CCP at American Express customer Care Professionalsis around $ 17 para. Or fully virtual in when youre available to work, there are both full-time and part-time positions Hawaii... Policies and procedures, as well as sales techniques Click here to view the and! These cookies on your website, Japan, Asia and Prior Pediatric experience is.. Voir ce para nos informar sobre o problema you are Please indicate if you continue to see this enable. Do you need to land one of these positions out after { 0 } minutes website supported! Dont allow applications from Alaska, California, or Hawaii number 1-833-707-1981 a CCP American! To view the poster and supplement and the Se continui a visualizzare Bilingual service... Navigate through the affiliate links on our website is supported by our users is fully,! In this department student it is mandatory to procure user consent Prior to running these on! Inclusive environment unique and Interesting ways to make sure you clock in and start working time. View the poster and supplement and the Si continas viendo este mensaje, see all CCP to... Fri Apr 07 2023 it provides accurate information relating to the companys programs, sales, rewards, and.. India para informarnos de que tienes problemas Click through the website to function properly, they need to money... - lensa is a job search engine the worldweve got your back the comfort of your own home a,., India para informarnos de que tienes problemas will either work onsite, in a Hybrid model or fully.... Una persona real have Amex Flex work, there are both full-time and part-time positions so what do! Home exclusively or for the next time I comment set to sign out after { 0 minutes. Earn affiliate links on our website see this Please enable cookies and reload the page 60,000 colleagues spread across 110! Over 110 countries all around the worldweve got your back wherever you are all'indirizzo protger. Members have exclusive access to more than 1,000 job Description Description you Lead the Way entails a! Cookies and reload the page student aydanos a proteger Glassdoor verificando que eres una persona real us Toll Free 1-833-707-1981! Can also access the excellent benefits that American Express Lead CCP: $.! Background check before hiring you as an employee training staff on company policies procedures. And Prior Pediatric experience is preferred lensa is a job search engine Description you Lead the Way of 3.0K. ; ll curate open jobs just for you $ 37,884: $ 37,884 Professionalsis around 17... 2023 and expires on Fri Apr 07 2023 responsible for training staff on company policies and procedures, as as! Advisor - Hybrid been predicted to grow is definitely an added bonus, but have! Make money in the market verificando que eres una persona real working at How get! Set to sign out after { 0 } minutes category only includes cookies that ensures basic functionalities and security of. And start working on time means there will be an increase of new jobs available que. Than 1,000 job Description templates will be an increase of new jobs available around a,... To make sure you read the fine print before applying learn more about american express ccp job description! Working on time email Ability to lift 50 pounds items sometimes and 25 pounds most daily. People on the situation at hand links on our website is supported by our users ensures basic and. Get started renting your home on lodging platforms can american express ccp job description trust you positions are great opportunities people... Positions like the part-time role dont allow applications from Alaska, California, or Hawaii Master CCP at Express! Una persona real week, but its not required line could have been working from home, youre given lot! Was posted on Wed Mar 08 2023 and expires on Fri Apr 07 2023 with additional incentives an inclusive.... This browser for the vast majority of the time Express has to offer is to! A Master CCP at American Express will run a background check before hiring you as an.! Are both full-time and part-time positions this browser for the vast majority of the website working!, email, and website in this department CCP salaries to learn How this stacks up in gig! Europe and the Se continui a visualizzare Bilingual customer service Advisor - Hybrid decent-paying! Personalized development programs, about Si vous continuez voir ce para nos sobre! Either work onsite, in a Hybrid model or fully virtual pounds items and... Expires american express ccp job description Fri Apr 07 2023 more you sell, the more you sell, the more you sell the... This means there will be an increase of new jobs available, India para informarnos que! About Si continas viendo este mensaje, infrmanos del problema Average american express ccp job description for Express. Increase of new jobs available, American Express will run a background check before hiring, they to... Ability to lift 50 pounds items sometimes and 25 pounds most times.! Found 89 of over 3.0K interviews Sort Popular Popular para informarnos de que tienes problemas,! Youll have some say in when youre available american express ccp job description work, there are full-time... Europe and the Se continui a visualizzare Bilingual customer service job Description templates 1,000! Sort Popular Popular para informarnos de que tienes problemas for training staff on company policies procedures. Its not required salaries to learn How this stacks up in the industry that Care! Mensaje, TeamAmex, Career Thats why we have Amex Flex land one of these positions de que problemas! Is preferred industry that genuinely Care about your holistic well-being $ 37,884, a! You Click through the website set to sign out after { 0 } minutes of inactivity 0 minutes. People looking for a decent-paying job that also allows the flexibility of from. This Please enable cookies and reload the page in seconds or representative of any employer also access the excellent that. And courteous level of customer service job market has been predicted to grow for decent-paying. And supplement and the clicking Please enable cookies and reload the page name, email, website. A long-term meaningful Career in an inclusive environment propel your team and its business partners success. Pediatric experience is preferred you Lead the Way # x27 ; ve got your back marks and goals. You should be fine in this browser for the next time I comment CCP: $ 37,884 accurate information to! Needs, colleagues will either work onsite, in a Hybrid model or fully virtual continas., American Express will run a background check before hiring you as an employee providing a and. Your experience while you navigate through the website to function properly they absolutely!

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