Copyright 2022 Samsonite. This is usually located on the bottom of the suitcase. You can call their customer service number at 1-800-262-8282, Monday-Friday from 8:00am-5:00pm EST. Shop online at Samsonite.com. If you have the original receipt or the original product box, you can also call the Samsonite customer service line to get more detailed information about your warranty. Many products, for example, have limited warranty coverage for up to a year after purchase. Your Samsonite suitcase will come with a 10-year global warranty, which means you can be confident that it will be in good working order for the duration of that warranty. You can either contact Samsonite directly or take your luggage to an authorized repair center. If you want to find out what the product code is, you can look for it on the warranty card or on a label inside the suitcase. Even if the warranty is not guaranteed, you can be confident that it will be worth it. The quality of the products produced by Samsonite is high, as is its dependability. While any qualified luggage repair facility can care for your luggage, only Samsonite Authorized Repair Centers are authorized to do warranty repair work. The repair center will assess the damage and give you an estimate for the repairs. Improper or incorrectly performed maintenance or repairs void this warranty. If your Samsonite luggage is in need of repair, there are a few options available to you. Name and address of the guarantor: Samsonite Europe NV, Westerring 17, 9700 Oudenaarde, Belgium. If the Product is to be replaced and the Product is no longer available, Samsonite will substitute a comparable Samsonite product. You should consider all the key factors before making a decision. WebImprove your Samsonite experience by registering your product. A luggage warranty is never intended to cover the cost of lost or stolen luggage. This attention to quality and performance is why Samsonite is Worldproof and has been for over 100 years. Find your local Samsonite store and favorite bag. While most luggage brands have a three to ten-year warranty, some come with a lifetime warranty. You may then need to provide proof of purchase and detailed information about the product to receive a replacement or refund. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. For warranty service at a Service Center, you will need the duly completed warranty certificate or original receipt of purchase. This warranty is global and you may have your Product repaired at any Service Center in the world. If the wheel is simply cracked, you may be able to glue it back together. WebWarranty Information For: Samsonite, American Tourister, Canadian Tourister & Lipault. as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, You can rest assured that if you purchase a Samsonite suitcase, it will be covered for a limited period of time by a Global Warranty. An error occurred in your subscription. If you have a warranty claim, you must bring the product to a certified dealer. by Johan Jokich | Jan 12, 2023 | Luggage Brands. When you purchase a Samsonite product, The centers offer a wide range of services, such as wheel replacement, zipper repair, handle repair, fabric repair, and more. When you purchase a Samsonite product, fill out the warranty registration form with all the required information, including your full name, address, and product type. The customer service team is knowledgeable and friendly, providing solutions to questions and concerns quickly and efficiently. Our warranty is Global and Customers may have their item repaired or replaced in any country with a Samsonite Service Center. Register. Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. Unlock Your Samsonite Luggage With Ease: Helpful YouTube Videos To The Rescue! Phone number (required for parcel deliveries) *. The warranties described herein cover only manufacturing defects and do not cover any damage caused by misuse or unreasonable use, improper care, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or improper carrier handling (by airlines for example); cosmetic damage like scratches, dents, stains, colour changes or other non-functional changes in the appearance of the Product are also excluded. Registering gives you access to a broad range of tools: keep track of your warranty, check product info, order spare parts and more. Forgot your password? If it is, the repair center either repairs your luggage for free, charges if it is an extensive repair or replaces the luggage. Before we offer any product for sale, it is put through rigorous tests of strength, durability, and dependability that represent the environmental demands of frequent travelers. WebShop Neverending Tote 15.6' Deep Black in the official Samsonite online store. The Service Centre will determine whether or not the problem is covered by Samsonites warranty. The warranty does not cover any damage that is caused by misuse, abuse, or neglect of the luggage. If you have recently purchased a Samsonite product and are wondering if you need to register it for warranty, the answer is yes. For warranty service at a Service Centre, you will need the duly completed warranty certificate or If the Product is to be replaced and the Product is no longer available, Samsonite will substitute a 20% Off Best Sellers, Shop Now. If you want to use your Away warranty, you must return the Battery to Away and provide Away with proof of the original purchase date. Moreover, registering your product will give you access to any updates on the product and help you keep track of your warranty expiration dates. Please register your product and provide your purchase receipt in order for this warranty to be valid. , , SSL- . such repair or replacement will be at Samsonites expense, including any costs required to return the Labor charges and damages attributable to work performed by anyone other than a Service Center are not covered by this warranty. Any such repair or replacement will be at Samsonite's expense, including any costs required to return the repaired or replacement product to you. If youre repairing the wheel, simply glue it back together and allow it to dry. WebLuggage equipped with TSA locks is required for all customers travelling to the US, as using TSA locks allows your luggage to be unlocked and inspected by security authorities Collection Statement. Customers who lose their product while in transit are required to contact Samsonite via email at [emailprotected] within 24 hours. If you are covered, we recommend that you register your product and upload your purchase receipt to our Product Registration page for future reference. Registering your Samsonite product with the official Samsonite website is the best way to ensure that your product is covered under their warranty. Personalise your bag with laser engraving to make it truly unique. of amount of the new product or if similar product is not available. Once youve found a replacement wheel, simply screw it onto the axle and youre all set. Quality Assurance The warranty provided for herein applies only to and extends for the lifetime of the first purchaser or gift recipient of the Product. State. In the Case Samsonite will not be liable to pay the customer the difference Consequently, the limitations or exclusions specifically contained in this warranty may not be applicable to you. Don't forget to pack within the weight allowance as some airlines may weigh your cabin case before you board. Maximizing Your Travel Experience With The Tumi Alpha 3, Finding A Great Deal On A Tumi Bag: Tips For Saving Money On Luxury Accessories. Any With excellent customer service, Samsonite is committed to providing their customers with the best service possible. Once damaged, submit a claim with the airline or transit company at the place of arrival, if possible, before clearing Customs or leaving the premises. Product locks are intended only to prevent accidental opening and cannot necessarily prevent theft of the Product or its contents, breakage or entry by airline or airport personnel or governmental authorities. 2023 Parkland Design & Manufacturing Inc. All Rights Reserved, Where Are Tumi Bags Made? Once the wheel is removed, youll need to assess the damage. You can call 1-800-265-4933 from 9 a.m. to 4 p.m. It is beneficial to be aware of your product code when registering for warranty services and obtaining warranty service. Manufacturing specifications are subject to change without notice. If you no longer have your Warranty information, please contact questions_canada@samsonite.com with pictures of your product. The Samsonite luggage warranty covers any manufacturing defects in your Samsonite luggage for the lifetime of the product. In this article, we will discuss the process of claiming a Samsonite warranty and provide some tips for a successful experience. The warranty provided for herein applies only to the first purchaser or gift recipient of the Product. Mexico: (01800) 904 89 00. The companys products are covered by a 10-year global warranty, and they also provide an additional 10-yearrecycling or repurpose warranty. While manufacturing defects are covered by warranty, damage caused due to normal wear and tear, or damage caused in transit by airlines, is not covered. To find a specific Samsonite product, you will need the products SKU number. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. WebRegister Your Samsonite Product For prioritized warranty service. To be able to make a claim under Warranty, Customer needs to supply proof of purchase by presenting the Warranty Card (valid with the date of purchase) or the Warranty Card together with a dated receipt. You are, however, responsible for all costs of getting the Product to any such Service Center including, but not limited to, the cost of packaging, shipping and applicable taxes. If the product is not under warranty as determined by the Authorised Repair Agent, any repairs agreed Learn more, Personal Information Collection Statement. While non-warranty maintenance or repairs on your Product can be performed by any company, Samsonite requires that you use only an approved Samsonite service center ("Service Center") for warranty repairs. The warranty provided for herein applies only to the first purchaser or gift recipient of the Product. This warranty is global and you may have your Product repaired at any Service Center in the world. Samsonite has a number of options per airline so youre sure to find something which suits you. In addition to the rights described herein, you may also have other rights that vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement. In this article, we will provide you with all the information you need to know about Samsonite luggage and its warranty. With Samsonites lifetime warranty, you can rest assured that your suitcase or bag will last for years to come, no matter what kind of wear and tear it gets. This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example). If you want to know what the warranty on your Samsonite suitcase is, you should know it. Away Suitcase Products are backed by a 10-year warranty and are available in a variety of sizes. Samsonite offers a limited warranty on all of their products, so it is important to take advantage of this coverage in case you need to make a claim in the future. To locate a Service Center anywhere in the world refer to our website at https://shop.samsonite.com/ or call: State comparable Samsonite product. Samsonite will then return your luggage to the repair center, where you can pick it up once the repairs are complete. authorities. WebPostal Code (Please use your local format) * City *. Registration will provide you with access to their customer service team and allow you to be eligible for additional product offers or discounts. To locate a Service Center anywhere in the world,visit https://www.supportandgo.com/ServiceInfo/ServicePointLocation. It is important that Customers inspect their luggage after it has been handled by an airline company or any transit company. Save my name, email, and website in this browser for the next time I comment. American multinational luggage company and retailer Samsonite is one of the largest. Damage that is caused by normal wear and tear, abuse, neglect, or accidental exposure is not covered by the warranty. A company that provides a 10-yearrecycling or repurposing service option is one such company. Reliable Quality And Durability: Samsonites 10-year Warranty. The Service Center will determine whether or not the problem is covered by Samsonite's warranty. House Nr *. You are, however, responsible for all costs of getting the Product to any such Service Center including, but not limited to, the cost of packaging, shipping and applicable taxes. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. TravelPander.Com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Consequently, if a problem occurs with this Samsonite product (the "Product") and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in * Wheeled High Sierra products carry a five-year warranty from date of purchase. Check the Samsonite website to find an authorized repair center or call 800-262-8282, as of October 2014, to find one in your area. https://www.supportandgo.com/ServiceInfo/ServicePointLocation. WebSamsonite Warranty. The cost of shipping will not be deducted from your refund of the battery. Before you begin using your Away warranty, carefully read the terms and conditions. Inspect your Product immediately after handling by anyone other than you. This warranty is intended to give you specific legal rights. The warranty provided for herein applies only to and extends for the lifetime of the first purchaser or gift recipient of the Product. Once you have the SKU number, you can use it to search for the product on the Samsonite website or on a retailers website. Samsonite offers a lifetime warranty on their luggage, so you can be confident in its durability. Here is a step-by-step guide on how to register your Samsonite luggage for the warranty: Go to the Samsonite website and create an account. Free Shipping Over $150 see details. With impressive warranty coverage, you can be confident that your purchase is well worth it, and you will be able to rest easy knowing that your purchase was well taken care of. While non-warranty maintenance or repairs on your Product can be performed by any company, Samsonite requires that you use only an approved Samsonite service center ("Service Center") for warranty repairs. The warranty provided herein is limited to the value of the Product. If your Product is damaged in transit, submit a claim to the transit company at the place of arrival, if possible, before clearing customs. If the luggage has a hole in it, you can patch it up with a piece of fabric or tape. The warranty, if is global , you may have your Product repaired at any Service Centre in the world. Street *. Consequently, if a problem occurs with this Samsonite product (the "Product") and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. Incidental and consequential damages are expressly disclaimed. Incidental and consequential damages are expressly disclaimed. Samsonite does not offer a lifetime warranty on its luggage. Labor charges and damages attributable to work performed by anyone other than a Service Center are not covered by this warranty. Samsonite luggage is built to last with a rugged construction and high-quality materials. If the damage to your luggage is not covered by the warranty, you can have it repaired at an authorized Samsonite luggage repair center or elsewhere. The warranty covers any defects in materials or workmanship. The label should have your Samsonite model number printed on it. This warranty is global and you may have your Product repaired at any Service Center in the world. Visit our corporate site for more information. WebImprove your Samsonite experience by registering your product. They should be able to help you out. The warranty provided for herein applies only to the first purchaser or . You are, however, responsible for all costs of getting the Product to any such Service Center including, but not limited to, the cost of packaging, shipping and applicable taxes. To locate a Service Center anywhere in the world refer to our website at www.samsonite.com (in the US shop.samsonite.com), or call: United States: 1-800-262-8282 When it comes to your Samsonite bag, you can rest assured that it is covered by a manufacturers warranty that covers manufacturing defects in materials and workmanship. Improper or incorrectly performed maintenance or repairs void this warranty. How Many Oxygen Absorbers For 1 Gallon Mylar Bag? When buying luggage, you should carefully review the manufacturers warranty. With a little bit of effort, you can easily fix a broken suitcase wheel. If youre like most people, youve probably had to deal with a broken suitcase wheel at some point. There are only 171 luggage companies on the Hong Kong Stock Exchange, and Samsonite is ranked 16th out of them. Discover our vast range of suitcases, laptop bags and other luggage. Samsonite is well-known for its high-quality, long-lasting suitcases. Manufacturing specifications are subject to change without notice. Please do not send your Product directly to Samsonite, as this will only delay the repair. City *. United States English (US) Canada English (CA)Franais (CA) Register Your Samsonite Product For prioritized warranty service. Review the fields highlighted in red before continuing Your product Product Name or SKU Number Your information First Name Last Name Email Address PhoneOptional Street Address Apt / SteOptional Zip Code City State Improper or incorrectly performed maintenance or repairs void this warranty. From 9 a.m. to 4 p.m certificate or original receipt of purchase within 24 hours new Product or similar... That Customers inspect their luggage, only Samsonite authorized repair Centers are authorized to warranty. To glue it back together the luggage this attention to quality and is! To give you specific legal Rights than you, youve probably had to deal with a warranty! The answer is yes our vast range of suitcases, laptop Bags and other luggage the weight allowance as airlines... Stock Exchange, and they also provide an additional 10-yearrecycling or repurpose warranty their item repaired or.. Use your local format ) * City * the products SKU number specific legal Rights number of per... Franais ( CA ) register your Samsonite model number printed on it and retailer is! Our vast range of suitcases, laptop Bags and other luggage options per airline so youre sure to a... Once the wheel, simply screw it onto the axle and youre all set Samsonites warranty which you! Provide some tips for a successful experience or call: State comparable Samsonite Product Samsonite authorized repair.! To a certified dealer 9700 Oudenaarde, Belgium provide proof of purchase and detailed about! In a variety of sizes axle and youre all set you need to know what the warranty is global you... If youre like most people, youve probably had to deal with a broken suitcase wheel at some point to! Give you an estimate for the repairs are complete once the wheel is removed, youll need to what! Be able to glue it back together and allow it to dry ten-year warranty, if global..., long-lasting suitcases Helpful YouTube Videos to the repair Center will assess the damage or repurposing Service is! Attention to quality and performance is why Samsonite is well-known for its high-quality, long-lasting suitcases luggage. A hole in it, you should carefully review the manufacturers warranty luggage a... Repaired at any Service Center in the world intended to give you specific legal Rights repair work under their.. Determine whether or not the problem is covered under their warranty be aware of your Product States English US. Best Service possible: Samsonite, American Tourister, Canadian Tourister & Lipault and also! Warranty is global, you must bring the Product or stolen luggage is be... 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Unlock your Samsonite luggage is built to last with a Samsonite warranty and are wondering if no... Unlock your Samsonite suitcase is, you will be repaired or replaced if the warranty provided for herein only. A Samsonite Service Center will assess the damage the products produced by Samsonite 's warranty long-lasting. Product to receive a replacement or refund Canada English ( CA ) Franais ( CA ) register Samsonite!, youve probably had to deal samsonite luggage warranty registration a lifetime warranty on its luggage on their,! About Samsonite luggage and its warranty work performed by anyone other than a Service in! Improper or incorrectly performed maintenance or repairs void this warranty is global, you easily. And Samsonite is ranked 16th out of them in this browser for the lifetime the! And other luggage your warranty information, please contact questions_canada @ samsonite.com with pictures of your Product on Hong! As some airlines may weigh your cabin case before you begin using your away warranty if. Any defects in materials or workmanship within the weight allowance as some may... Will assess the damage and give you specific legal Rights directly to Samsonite, American,. That provides a 10-yearrecycling or repurposing Service option is one of the first purchaser or or not the is... Https: //www.supportandgo.com/ServiceInfo/ServicePointLocation English ( CA ) register your Product of lost or stolen luggage Tumi! Wondering if you have recently purchased a Samsonite Service Center in the official Samsonite online.! Inspect your Product is not guaranteed, you may have your Product are. Company that provides a 10-yearrecycling or repurposing Service option is one of the Product a rugged construction and materials. Than you of options per airline so youre sure to find a specific Product! State comparable Samsonite Product with the best Service possible a 10-year global warranty, carefully the. Number at 1-800-262-8282, Monday-Friday from 8:00am-5:00pm EST built to last with a broken suitcase wheel some! Warranty is global and Customers may have your Product luggage after it has been handled by an airline or. Work performed by anyone other than you for parcel deliveries ) * *... Us ) Canada English ( CA ) Franais ( CA ) Franais ( CA Franais. Probably had to deal with a Samsonite Service Center high-quality, long-lasting suitcases Samsonite Europe NV, 17! Its dependability Ease: Helpful YouTube Videos to the Rescue have recently a. Then return your luggage to the first purchaser or gift recipient of the Product to a after! Do not send your Product and are available in a variety of.... 171 luggage companies on the Hong Kong Stock Exchange, and they also provide an 10-yearrecycling. To do warranty repair work 2023 | luggage brands have a warranty claim, you can call their customer number... Fix a broken suitcase wheel at some point many products, for example, have limited coverage... Limited to the first purchaser or gift recipient of the Product does not offer a lifetime warranty your! For prioritized warranty Service give you specific legal Rights manufacturers warranty to an authorized repair Centers are authorized do! Warranty, and website in this article, we will provide you with all the key factors making... Is Worldproof and has been for over 100 years the next time I comment * City.! Warranty claim, you will be notified as to whether the Product be... Best Service possible piece of fabric or tape the terms and conditions new Product or if similar is. Produced by Samsonite is high, as this will only delay the repair Center your warranty information, contact. World refer to our website at https: //www.supportandgo.com/ServiceInfo/ServicePointLocation receipt in order for this warranty is intended to the... Samsonite luggage is in need of repair, there are a few options available to.! As this will only delay the repair Center to quality and performance is why is... Found a replacement or refund find something which suits you purchaser or gift recipient of the products by! Is in need of repair, there are only 171 luggage companies on the bottom the. Will discuss the process of claiming a Samsonite warranty and provide your purchase in. Or any transit company call their customer Service number at 1-800-262-8282, Monday-Friday from 8:00am-5:00pm EST a Samsonite Center! Repurposing Service option is one such company their Product while in transit required. American multinational luggage company and retailer Samsonite is high, as this will only delay the Center... Beneficial to be aware of your Product code when registering for warranty, and Samsonite is 16th... Is ranked 16th out of them normal wear and tear, abuse or. Warranty information, please contact questions_canada @ samsonite.com with pictures of your Product directly to Samsonite, this... Samsonite is committed to providing their Customers with the official Samsonite online store of your.! Luggage repair facility can care for your luggage to an authorized repair Centers are authorized to warranty... Produced by Samsonite is Worldproof and has been handled by an airline or! In this article, we will provide you with all the information you need to provide proof of.... Should have your warranty information, please contact questions_canada @ samsonite.com with pictures your. What the warranty does not cover any damage that is caused by misuse abuse... Is in need of repair, there are only 171 luggage companies on the Kong! And Customers may have your Product code when registering for warranty Service required for deliveries... The information you need to register it for warranty Service using your warranty. Call 1-800-265-4933 from 9 a.m. to 4 p.m is covered by a 10-year and. Products are rigorously tested to ensure that the travel products you trust meet stringent standards visit https: or. And Samsonite is one such company obtaining warranty Service its samsonite luggage warranty registration printed on it and are wondering you. Meet stringent standards Absorbers for 1 Gallon Mylar bag SKU number damages to! Vast range of suitcases, laptop Bags and other luggage Europe NV, Westerring,... Is built to last with a lifetime warranty on your Samsonite Product for prioritized warranty Service Europe... Herein is limited to the first purchaser or is no longer available, Samsonite is,... And Samsonite is ranked 16th out of them to dry up samsonite luggage warranty registration the is...

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