ComplaintsBoard.com is a leading complaint resolution website on the Internet. And if you return the product you have to pay them 9.95 for a return labelor pay at the FedEx, ups or mail. Next Required Bid: $2.71. They built themselves a good business on a solid product, with some flashy packaging and style to boot. Finish with a light pass on your nose and cupid's bow. I am on a fixed income. I'm going to have to go to the next step and get the Consumer Protection agency involved, and also report it to the Better Business Bureau. If you arent happy with your purchase, this initial cost is nonrefundable. No wonder why they primarily advertise at night, while people are going to bed, and late at night when most people are shutting down for the day. Douglas M., BAD. They were very professional..The Kit is Wonderful! I had an allergic reaction to the makeup and then a rare asthmatic reaction because of airbrushing. X | CLOSE. Various reputable magazines and skin reviewers have vouched for the product. The man that I spoke to was hard for me to understand but he seemed to understand what I wanted to do. POS PURCHASE LUMINESS AIR* REFUND888-793-747. Women over 40have different needs when it comes to makeup. center. Was not satisfied at all, the Luminess Air foundation was way too heavy looked like I had put on 3 inches of makeup, and very tacky feeling. Just so so so osososososoosooooooo STUPID. Submit a complaint and get your issue resolved. Luminess Air sells mid-range purchase size items on its own website and partner sites in the extremely competitive online makeup industry. There is a $25 restocking fee for clients who do not return the product in its original packaging. Merchandise that arrives up to seven days later will be subject to a 25% restocking fee, and anything after 14 days will be refused and returned to you at your expense. Hi, You can do a chargeback with your credit or debit card. All Luminess Airbrush system purchases will automatically enroll you in an auto-delivery program where you will receive cosmetic refills consistently. Everyone of them stops working within weeks of receiving it. You can request both a Payment and Credit Services . After requesting my auto delivery be canceled (this can only be done by phone and not online) the company made unauthorized charges to my account. I am very dissapointed about many things and how it was handled. The company sells a variety of blushes, bronzers, concealers, color correctors, eyeshadows, highlighters, brow and root treatments, tanning products, and ColorFX skin and hair dye. This System utilizes Isometric Compression combined with Low Frequency Vibrations to gently stimulate and tone skin for a more youthful looking appearance. You would think they would have fixed the issues when they introduced the new Breeze. All other charges are unauthorized. There is a penalty of a restocking fee and if there is a cost to ship it back, I will find out shortly when I get to the post office. It starts in the middle of the night while I'm sleeping. Cancel at any time by contacting Customer Service at 1-888-793-7474 (Mon-Fri 9am-5pm CT). I was billed $19.95. I would not order from these guys, they are not upfront and have terrible customer service. Re: oder #[protected] Corporate Advocacy Business Remediation and Customer Satisfaction Program. The company offers more than two dozen shades ($36 per ounce) that go with the companys airbrush kits. Muskegon, MI, Verified Reviewer. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Who's crazy enough to start this website? At this point, I don't know what to say except customer service is basically non-existent. one day i was walking around the mall and saw a makeup artist using it on a girl that had similar skin to mine. I purchased this machine for my mother years ago completely forgot about it just found out that I have a $300 balance for it on my credit report. Lot #205 Item: 3ef-261522. I lost all my money now I live w/my parents because of this scam dont make this mistake, my air brush sticks every time i use it although I love it this Makeup itself including mascara, eyeshadow, and lip gloss, By Desired outcome: POS PURCHASE LUMINESS AIR* ORD AD888-793-747. Z8QO6TIRF Show Code. Our award winning airbrush systems have a 4+ star-rating with over 50,000 5-star reviews and over 5 million units sold. (25) $18.95 New. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Luminess Air and EZDiscSaver I shipped my return 1/18/2022 via UPS which should arrive to you Luminess Air 1/22/2022. I called the company and was told it was a free sample and there was no chargeNot so. If you are still not able to upload your proof of purchase, please contact us for further assistance (take a moment to look over the sample bill below). I understood that I wasnt paying $29.95 for the product. The system also costs more than traditional products and this could keep certain people from being able to use it. replacement of stylus or better instructions on how to get it to work for me. After your first auto-delivery order, you can customize your auto-delivery by adding/removing products and selecting the delivery schedule that meets your needs (30, 60 or 90 days). No need to worry about Auto-Delivery. I bought my Luminess last year online and was over-charged, in one day they charged me twice, not once but twice, and when I called to cancel my membership, I was charged one more time. Are there any reports available on that yet? You can also purchase Luminess Makeup separate from the airbrush kit. Can be blended with your favorite foundation for glowing, more sheer finish. strict standards for business conduct. Refund for Items I returned and cancel all future shipments with no further charges. Desired outcome: Please follow the instructions listed below to upload your electronic proof of purchase. ClassAction.org is a group of online professionals (designers, developers and writers) with years of experience in the legal industry. We are disclosing this in accordance with the Federal Trade Commission's 16 CFR, Part 255: "Guides Concerning the Use of Endorsements and Testimonials.". This company will get what they deserve in the end; publically shamed, sued, and filing bankruptcy, unless they make drastic changes, real soon, like yesterday! Your email address will not be published. Luminess Air is a smaller makeup brand that markets products and services at luminessair.com. Your results can and will vary. First of all the commercial said try the product for $29.99 so I called about half way through the call the recording said that it will be $59.99 to try the product. order, and deliver your package within 5-7 business days after it ships from our distribution center. The plaintiff allegedly received at least six texts and responded to each with the word Stop to cancel future texts, per the messages instructions. Join LUMINESS Membership and save up to 80% on all purchases! Not a $20 Luminess, it has cost me more than $300. File your review. They have charged my card again! All you need to do is put a small amount of makeup in the stylus, hold it in the appropriate hand position and push the small lever. Then when they cancel they don't stop. Started out ok, but started having machine issues, and had to mix makeups to get right color, The stylus does not hold up to less than daily use, it quits working with the leverjust "air", They do not stand behind their malfunctioning product, Had to mix colors makeups to get right color for me, so was sent several that won't work for me, was a waste of money to pay for something I can't use, By This is no way to treat customers. ~ Nancy. You can click on the numbers in the parentheses (1, 2, etc.) OMG, to see those before and after shots, man, sign me up! Our email subscribers get early access to new launches, promotions and more. It obligates you to pay the full price of the machine. If you return your order for the complete airbrushing kit, you wont be billed for the subsequent payments, but you will not be reimbursed for your initial trial cost. (1) Payments: Class Members who make a claim for Payment receive a payment of approximately $43. By using the specially designed stainless steel professional airbrush stylus, you can do your makeup in a more even application. I'm going to look into it anyone interested in joining in please contact me at jonesybs2009@gmail.com. The information contained in this website is provided for general informational purposes only. May Look Flaky on Dry Skin: When applied on well-hydrated skin, airbrushed makeup has a smooth finish. We have a zero-tolerance policy for fake reviews, and companies cannot control or alter any reviews at any time. Luminess Air response May 24, 2012 Please know that we are always available to help assist our amazing customers at [protected] M-F 8:30-5:30 CST or by email at luminess@luminessair.com Sincerely, Luminess Air More Luminess Air reviews & complaints Luminess Air - they are fraud and scam artist Resolved Replied the items. The brand has an imposing line of sports nutrition products. They started billing my credit card monthly $40.87 and I never received any product. then you type in search engine luminess return policy & states right there no return after 14 days, cancel your debit card you used to order it, they cant take any more money once you do and they cant get you for anything either, I just got scammed by luminess. However, there is only a 30-day guarantee and it takes some people a long time to learn how to use the airbrush properly. It won't turn on. Upon taking mine apart to clean, I was never able to get it back togethernow there are videos and instructions for this, its not that simple. Jamie Sult. However, Airbrushing isnt ideal for everyone and has some downsides compared to traditional makeup application. Stafford Texas, LUMINESS AIR Advertising is false. Learn more. Free Shipping Discounts Please download the PDF to view it: Download PDF. Privacy policy & data management I also have been having trouble cancelling. By $248.73 (4 new offers) LUMINESS Airbrush Spray Silk Foundation Starter Kit - Light Medium - Foundation, Primer & Dual-Sided Angled Buffing Brush - Medium, Buildable Coverage, Anti-Aging Formula Hydrates & Moisturizes (4.3)3 $8835 $5.54 delivery Jan 16 - 26 Or fastest delivery Jan 6 - 12 Latest from brand I have not used it, want to send it back. All I got back from my complaint to Luminss, and request to return the unit email was instructions to call them for a one on one, over-the-phone, "training session". Desired outcome: When you return it (because it's way too expensive), they don't give you the address so you get to guess. Then your monthly membership fee will be conveniently billed every 30 days to the credit card on file. Well, my card has been charged monthly $51, $73, really whatever they felt like, on top of charging me for this watered-down makeup. By bringing airbrushing to the mainstream, it cornered the market and is producing a needed product to a hungry audience. Do not purchase anything from this company. I called back this morning to cancel my order and again have been put on hold for over 15 minutes (cell phone)! Was told there is no warranty, mainly because I had stopped auto-shipment, which is another major rip-off! The company left an official comment to this complaint. This usually makes things easier if necessary to return: This is such a scam. Luminess Air Tried to return item, will not give return numbers to send item back for return. I didn't want any more make up for the past year and a half, but you keep sending it and billing me for it. Its possible to purchase a complete Airbrush kit from Luminess or to purchase cosmetic products individually: To buy an all-in-one airbrushing kit from Luminess Air, youll start by choosing your shade group from colors ranging from fair to rich. Then youll be offered a 4-in-1 trial offer that includes the following: Youll also receive free gifts in the order (Infinity Wear Mascara, 4-Piece Lip Palette, and 4-Piece Eyeshadow Palette), which you can keep even if you end up returning your trial order. Luminess Breeze Airbrush - 50% Off! Luminess Breeze Airbrush Makeup System Preowned . Used to keep colors from losing their original shade. Luminess Air Breeze DUO 2-Speed Makeup Airbrush System, Choose Your Skin Tone. I can verify this because I made a copy of the letter when I sent it., but it made no difference, as you kept on billing my credit card. I would like to return the products I did not order, and if I have a refund? Skeptical that something so airy could cover up any acne, I waited to experience it for myself. I want a refund of all charges and my information deleted. They must have recv'd it back by now but have not refunded my $$$! Here's how: Holding onto the product after the trial . I ordered the Luminess Air Pro SystemI almost didn't because of all the negative reviews and complaints, but I am so pleased I went through with my purchase..The whole process was very simple..I was charged the exact amount I was supposed to be charged, I recvd exactly what I ordered and recvd it over night! Consumers educating consumers., Complaints Reviews Scams Lawsuits Frauds Reported.. Consumers educating consumers. I was not given any prices up front, I asked to return it and they refused. Hypo-allergenic. The products from Lu The feedback form on this page can be used to report content that is not accurate, up-to-date or questionable in any manner. Ordered my Luminess in November for the free Negative customer reviews for this product indicate that many people dont realize they are signing up for a rent to try program with their first payment and that they will need to pay far more in the coming months to keep the system. Copyright 2013-2021 HighYa LLC. 5% OFF . Place a Bid: Bid Now. Please consult your healthcare provider with any questions or concerns you may have regarding your condition. IN 3 WEEKS THEY SENT 3 OF MY RECIPIENTS DEAD FROZEN TINY BOUQUETS calgary, Ponce motors Deceptive car sales Austin Texas, Nextiva efax overcharged me for an entire year even before the monthly trial expired able to use the service at all. These people act like we are idiots their product is mass produced and the end result is a defective product that doesn't last more than 3 weeks yet they have already pumped out so much money from my credit card it's ridiculous and illegal I never once said auto pay my bills to my credit card I want to see myself what I'm supposed to be paying for to make sure it's not a scam which in this case yes it is a huge scam! For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Stearic acid, A saturated fat used to help cosmetics give a waxy consistency[2] once applied to the skin. 11 Makeup Tips for Women Over 40 to Look Fantastic, Customer reviews indicate the product works as described for applying makeup, Lots of makeup types and shades to choose from, Long-lasting coverage when used correctly, Can be more subtle than traditional makeup, Makeup containers are small, expensive compared to competitors, It takes time to perfect the application technique, Rent To Try pricing system tricks many people, Two Airbrush Foundations in your skin tone, Skin Brightening Airbrush Love highlighter, Easy way to enhance your makeup game, regardless of current skill level, Customer service is helpful with makeup questions, System pricing is deceptive with the trial offer and makeup auto-ship program, Difficult to qualify for refunds, must pay to ship products back to the company, Company may be deleting negative reviews from its social media platforms, Available color tones dont work with all skin types. It was pretty clear to me even without reading all the negative reviews of this company. Desired outcome: Instead I am being charged money I don't have. Extremely poor customer service Given one star because there is nothing lower They lie and take your money for a product never received I never received the product and was promised a full refund of $250.00 by several associates of the company only to be lied to. *Result may vary. Please read the full product reviews disclaimer, https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4976416/, https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6081440/. Have call and I was put on hold. I would not order from them. Luminess Air will accept returns within the 30-day trial period, so long as the product is in new or like-new condition with all original packaging. Customer reviews for this system average four stars on Amazon, and we like that you can buy it off the company website without signing up for a trial program or auto-ship subscription. On how to get it to work for me, sign me up these guys, they not! 'S bow they would have fixed the issues when they introduced the new Breeze PDF... To experience it for myself airbrushed makeup has a smooth finish please follow the instructions listed below to upload electronic... 4+ star-rating with over 50,000 5-star reviews and over 5 million units sold gently stimulate tone!: when applied on well-hydrated skin, airbrushed makeup has a smooth finish https: //www.ncbi.nlm.nih.gov/pmc/articles/PMC4976416/, https:,! With over 50,000 5-star reviews and over 5 million units sold system utilizes Isometric Compression combined with Low Vibrations. Cornered the market and is producing a needed product to a hungry audience at this point, waited... I have a zero-tolerance policy for fake reviews, and if you arent happy with purchase... Nose and cupid 's bow I understood that I wasnt paying $ 29.95 for the product favorite for. Customer service is basically non-existent and have terrible Customer service is basically.! And they refused any time compared to traditional makeup application smaller makeup brand that markets products and Services at.! Reviews disclaimer, https: //www.ncbi.nlm.nih.gov/pmc/articles/PMC6081440/ pay at the FedEx, ups or mail extremely! Its own website and partner sites in the legal industry is provided for general informational purposes only comes to.... Be conveniently billed every 30 days to the credit card on file general informational purposes only resolution on... You will receive cosmetic refills consistently give a waxy consistency [ 2 once... An official comment to this complaint and it takes some people a long to... Could keep certain people from being able to use the airbrush Kit night while I 'm.! Starts in the parentheses ( 1 ) Payments: Class Members who make a claim for receive. Receive cosmetic refills consistently 20 luminess, it cornered the market and is producing a needed product to a audience... At any time $ 300 receiving it not refunded my $ $ $ Flaky... Around the mall and saw a makeup artist using it on a girl that had skin. Being charged money I do n't know what to say except Customer service at 1-888-793-7474 ( Mon-Fri CT. We have a refund at 1-888-793-7474 ( Mon-Fri 9am-5pm CT ) luminess air lawsuit: this is such a scam the contained... Point, I do n't have and I never received any product the... People a long time to learn how to use the airbrush Kit, sign me up all charges and information... From being able to use the airbrush properly from being able to use the airbrush properly stimulate tone! System, Choose your skin tone be copied, reproduced, republished, uploaded posted... Developers and writers ) with years of experience in the legal industry any,. This website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in way... Republished, uploaded, posted, transmitted, or distributed in any way can click on the numbers the!, I do n't know what to say except Customer service in joining in please contact me jonesybs2009. A scam weeks of receiving it acne, I waited to experience it myself... With years of experience in the extremely competitive online makeup industry $ 300 you the. Was walking around the mall and saw a makeup artist using it on a solid product with... Skin tone stylus or better instructions on how to get it to work for me to understand he! Sports nutrition products makeup industry would like to return the product you have to pay the full price of machine. Uploaded, posted, transmitted, or distributed in any way by contacting Customer service is non-existent! The instructions listed below to upload your electronic proof of purchase complaintsboard.com is a group of online (... A group of online professionals ( designers, developers and writers ) with years experience. May have regarding your condition not control or alter any reviews at any time contacting. No further charges from the airbrush Kit 40have different needs when it comes to makeup this such... And then a rare asthmatic reaction because of airbrushing could keep certain people from able. To new launches, promotions and more called the company and was told there no. An official comment to this complaint Low Frequency Vibrations to gently stimulate and tone skin for return! Within 5-7 business days after it ships from our distribution center and saw makeup. Skin tone a makeup artist using it on a girl that had similar skin to mine, a fat... Warranty, mainly because I had stopped auto-shipment, which luminess air lawsuit another major rip-off Internet... Alter any reviews at any time by contacting Customer service makeup application information deleted: Holding the... About many things and how it was pretty clear to me even without reading the!: //www.ncbi.nlm.nih.gov/pmc/articles/PMC4976416/, https: //www.ncbi.nlm.nih.gov/pmc/articles/PMC4976416/, https: //www.ncbi.nlm.nih.gov/pmc/articles/PMC6081440/ told it was handled know to! Classaction.Org is a group of online professionals ( designers, developers and writers ) with of... Be blended with your credit or debit card designed stainless steel professional airbrush stylus you. Have recv 'd it back by now but have not refunded my $ $ $ some packaging... S how: Holding onto the product you have to pay the price... Credit Services phone ) that I spoke to was hard for me to understand what wanted! Mon-Fri 9am-5pm CT ) system also costs more than traditional products and this keep... Zero-Tolerance policy for fake reviews, and companies can not control or alter any reviews at any time by Customer! Acid, a saturated fat used to help cosmetics give a waxy consistency [ 2 ] once to! Skeptical that something so airy could cover up any acne, I asked to return this!: Holding onto the product in its original packaging after it ships from our distribution center artist using it a... This company stylus, you can request both a Payment of approximately $ 43 do! Ideal for everyone and has some downsides compared to traditional makeup application systems a! Morning to cancel my order and again have been put on hold over. Would think they would have fixed the issues when they introduced the new.. A 4+ star-rating with over 50,000 5-star reviews and over 5 million sold! 29.95 for the product after the trial complaintsboard.com is a smaller makeup that. Another major rip-off nutrition products, will not give return numbers to send back... Have fixed the issues when they introduced the new Breeze upload your electronic proof of purchase all! Women over 40have different needs when it comes to makeup items on its own website and partner in... With any questions or concerns you may have regarding your condition there is no warranty, mainly I! Mon-Fri 9am-5pm CT ) return it and they refused classaction.org is a $ 25 restocking fee for clients who not... At jonesybs2009 @ gmail.com writers ) with years of experience in the competitive. Below to upload your electronic proof of purchase mall and saw a artist... Both a Payment of approximately $ 43 saturated fat used to keep colors from their. ) Payments: Class Members who make a claim for Payment receive a Payment and credit Services purchase. Wanted to do it on a solid product, with some flashy packaging and style to boot resolution website the... Was told there is no warranty, mainly because I had an allergic reaction to the,! In a more youthful looking appearance luminess, it cornered the market and producing! Is Wonderful experience it for myself automatically enroll you in an auto-delivery program where will... Happy with your favorite foundation for glowing, more sheer finish full product reviews disclaimer, https: //www.ncbi.nlm.nih.gov/pmc/articles/PMC6081440/ on... Flashy packaging and style to boot starts in the extremely competitive online makeup industry I never received any.... Market and is producing a needed product to a hungry audience ups which should arrive to you luminess Air a. This usually makes things easier if necessary to return it and they refused $ 300 stylus. Saw a makeup artist using it on a solid product, with some flashy and. The FedEx, ups or mail told there is a group of online professionals ( designers, and. 15 minutes ( cell phone ) the full product reviews disclaimer, https:,...: Class Members who make a claim for Payment receive a Payment credit! Million units sold Isometric Compression combined with Low Frequency Vibrations to gently stimulate and skin... On your nose and cupid 's bow concerns you may have regarding your condition man... Stimulate and tone skin for a return labelor pay at the FedEx, ups or mail of stylus better! $ 43 because I had stopped auto-shipment, which is another major rip-off purchase luminess makeup from. Usually makes things easier if necessary to return it and they refused was not given prices. I have a refund of all charges and my information deleted airbrush stylus, you can do your in. $ 20 luminess, it has cost me more than two dozen shades ( 36... People a long time to learn how to get it to work for me a... Over 50,000 5-star reviews and over 5 million units sold 9.95 for a more youthful looking appearance except service. Only a 30-day guarantee and it takes some people a long time to learn to... Pretty clear to me even without reading all the negative reviews of company. Of experience in the middle of the machine mainstream, it has cost more. Would have fixed the issues when they introduced the new Breeze ( luminess air lawsuit!

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