So after a few moments you resume the sales conversation. We might even be a little proud of ourselves. Pornhub Will Now Check Government IDs in This State. 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If the person says no, then it is important to encourage the person to talk about it. It is easier to resist at the beginning than at the end. Leonardo Da Vinci In the early stages of your deal, the sales objections youll field will often be less substantive than the ones you get later in the sales process. If the person doesnt seem to want to give information but youre fairly sure that it has nothing to do with you, you may want to avoid further questions. When your invitation has been declined, you may feel a sense of rejection. You can say something like whats been going on for you? or lets have a chat about it. Your natural inclination when someone turns you down may be to just take it and move on, but if you don't respond to the person you asked, then you are leaving them hanging and that's not cool. Sometimes, by showing a little grace, compassion, or understanding to them, you can help them to deal with whatever is going on in their own life. OUR IDEAS ON HOW TO RESPOND, AND SUPPORT SOMEONE WHO IS NOT OKAY: NO, IM NOT OKAY. No one, especially parents, wants to see their loved one with two black eyes, cuts, and bruises throughout their body. The cookie is used to store the user consent for the cookies in the category "Performance". Panic? Those guests also need you to give 100% so youll have to put on your best face and not let the way you treat them to be affected by what youve recently experienced. Sometimes, an adult who has waited for a long time to reach out to a parent who abandoned them early in life has that invitation rejected. Take thinking time, he says. At times it CAN be an emotional defensive reaction if a particular issue triggers something in that person. You dont have to apologize. Read our privacy policy for more information. used for telling someone that they should not worry about something because it is not important. or do you do this to acknowledge that they may have something planned already: b) "Hey [name] what are you doing? The cookie is used to store the user consent for the cookies in the category "Other. How you say no and how you respond to no go hand in hand when it comes to building a laser-focused business that also fosters strong relationships between its team members. We all make mistakes sometimes! "Continuing to chase an opportunity after a no takes time. But youre also communicating to them on a more subtle level that they havent really said no yet, or even taken the chance to hear you out. For example, when someone opens the door for you and you say to that person you first, and then he/she says Okay. Copyright 2023 Entrepreneur Media, Inc. All rights reserved. "I'm flattered by your Get actionable sales advice read by over 200,000 sales professionals every week. These cookies will be stored in your browser only with your consent. That instinct leads to holding onto things far past their expiration date or making them precious so they never improve. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Were sorry that you couldnt come., Ill be sure to tell you in advance when were having our next camping trip., Tanks for emailing to let me know. Enjoy your event., I wish you could be there, but I understand.. I wont mention it to anyone. You If they are considering suicide, its important to connect them to support. They may not want to volunteer the information because they may want their shipping company to appear to have more resources at their disposal than they do. Continue with Recommended Cookies. You can say something like whats been going on for you? or lets have a chat about it. First if the person is on bereavement leave and you can help get his or her work done, pitch in and help. Its an apology, so it only works when someone has something to apologize for (i.e. Your choices are: #1: Terminate. This article will explore the best responses to all the different types of sorry.. Well I do apologize for that. An example of data being processed may be a unique identifier stored in a cookie. Im not an expert in these things, so its important that you talk to someone who knows more about this than me and who can help. Dont agree to keep it to yourself. You offered something to someone, and they said no. The point is to help them work through whatever their issues are. But instead, you get the dreaded "no.". It does not store any personal data. This cookie is set by GDPR Cookie Consent plugin. When shes not writing, she can be found wandering through nature or journaling at a coffee shop. Disaster Distress Helpline: 1-800-985-5990 (oprime dos para Espaol) or text TalkWithUs to 66746. Depends on the person though. When it comes to hearing and responding to a no, ego is the enemy. Its okay! Rather than answer no, it is possible the person may respond with a yeah Im okay or not want to talk at all. has anyone else from our office contacted you about it yet?, I see. Or it isn't really necessary? Get out of my house. We always thank the prospect for taking the time to respond, and we let them know that wed love to hear from them if anything changes in the future. that you normally order/use/need?, When was the last time you were interested in something like this?, And what would have to change for you to be more open to something like this in the future?, Should I lose your number or put you on a 6-month follow up call? (Say with a BIG smile! And if you agree with their reasoning, say so and thank them. You greet your customer, who expresses an interest in your offering. Powered and implemented by FactSet. This isn't about your solution being superior to someone else's this is about making deliberate choices to make the most of everyones time. Why Applying Constant Pressure on Yourself Can Significantly Improve Your Productivity and Success, 6 Secret Tools for Flying First Class (Without Paying Full Price). See if you can extract trends and patterns from your prospects objections, and iterate them into improving your sales process, your product, and your business. It may simply be a "not yet.". Tenacity and perseverance pay off in the long run. Please know Im here if you want to talk. Empathise with the person, so they feel you are listening and acknowledging how they feel. But at this point, neither of us can know for certain if our offer could provide massive value to you. Here they are: For warm leads who have filled out an online form or reached out to you in some other way: Thats perfectly O.K., _________, youve probably forgotten that you (filled in a form, requested info, etc.) Youll pay for this. Copyright 2023 CBS Interactive Inc. All rights reserved. These cookies track visitors across websites and collect information to provide customized ads. You may offer an invitation to a friend to accompany you on a trip, share lunch with you and your team, or represent your organization at a conference. Its a small "No matter what they say in response, wait seven to 10 seconds," Fisher says. In any of these cases, your invitation may be declined and you have to respond courteously. I wanted you to be at the barbecue Kim. Remember: How you respond to NO tells people more about you than any other response. You dont want to just survive rejectionyou want to turn it into a strength. 2) yesterday I felt like saying do you want a tape recorder as it wasnt a discussion in the group just him ranting from one to the next to the next. Is this objection one that we see often in our target market? These cookies ensure basic functionalities and security features of the website, anonymously. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Remember that any number of things could be happening in the other person's life to make this not the right time to have a conversation. Its important to take a good look at how you are feeling, and acknowledge your feelings but dont cause damage to the relationship that you have with the person. By clicking Accept All, you consent to the use of ALL the cookies. Told for the You dont have to say that takes away the need to say sorry entirely. That wasnt okay what you did. 1.5 If you have not seen your man in a while. This response, of course is just a nice friendly response to give to let them know how you are acknowledging what they said to you as you leave. You may unsubscribe via the link found at the bottom of every email. Its another good choice that shows that the person did nothing wrong. If youre not convinced they are okay, let them know that you are always available should they change their mind. Avoid speculation about the real reasons and focus on the remaining guests instead. The consent submitted will only be used for data processing originating from this website. You can say Im really glad you told me this, have you told anyone else?, or Its important to reach out when we feel like this - Im glad you told me. Here are some steps to hear no and respond productively: #1. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. The cookie is used to store the user consent for the cookies in the category "Performance". You wanna chiil today?" But if you work inside a system where youre always succeeding and winning, you cripple your potential for maximum growththe parameters for your success is small. You can use this when your friends or family are trying to apologize to you. I promise that if you improve your responses to the No's, over time they will lose their power over you. 6. I dont know what came over me. Asking a few questions might help you to gain a better understanding of what is guiding their refusal to do more business with you. any simple one line statements to. We would love to help if we can, simply email us. Write them off. There must be something I can do. 2) yesterday I felt like saying do you want a tape recorder as it wasnt a The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Apology not accepted. Politely thank them for notifying you on time about the decline of the invitation and reiterate your interest in meeting at a later date instead. I love spending time with you. This isnt as big a fob-off as it sounds, we promise you! No one, especially parents, wants to see their loved one with two black eyes, cuts, and bruises throughout their body. Its up to you to decide which works for your context.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[728,90],'grammarhow_com-box-3','ezslot_3',105,'0','0'])};__ez_fad_position('div-gpt-ad-grammarhow_com-box-3-0'); No worries is great informally. Is this a crucial feature we need to build that would boost the overall value of our product? 6. It may make them fearful about refusing your invitation and yet, they prefer to do that because the alternative may be too overwhelming. Its important to try to forgive, for your own sake, because if you dont it can affect the way you feel when new possibilities for relationships arise. I dont think I could ever forgive you for the things you did. The lightning goes out of our veins, and were disappointedly putting the cap back on the awesome sauce. I dont care if youre sorry. spoken used for telling someone to try to be happier. You need to apologize to all of the people you hurt. R U OK Day is a day intended to inspire action, reminding us that reaching out and having a conversation with those around us to ask the question are you okay? could save a life. Once you find one that feels right, and that gets your prospects to open up, then stick with it and practice it over and over again. You look for ways to help the customer work through the decision-making process. We can use this one to show that someone is thinking too much about whatever they did wrong. What to say to someone going through a breakup? Would you ever want to hear from them? Is Yours Next? The latest news, articles, and resources sent to your inbox. These objections will be more specific, and tend to center more around your actual productbut theyre also not the end of the road. What if someone opened up to you, and told you: no, Im not OK? Eighteen more ways of handling the Im not interested objection. If the bereavement is known in the organization, people will feel better if they receive acknowledgement of the event in some fashion. In fact, we often hope so much that the answer is Yes that a No can be very disheartening and cause all kinds of intense feelings. So, here are a few things you can do if someone decides not to reply to your text. Each of these insights helped me to stop being frustrated by other peoples actions, and Im confident they will do the same for you. #1. Make an effort not to jump to conclusions. If you think there is a chance the person may be considering suicide, it is important to ask them about this directly. In other cases, the invitation may have simply been too short notice. 1) stop him jumping from one to the next to the next in terms of topic. If youre not convinced they are okay, let them know that you are always available should they change their mind. "Thank you very much for your time. I completely understand your position. Usually, this works to encourage them to think about something else and stop worrying about the issue. Similarly, an invitation to a baby shower may be declined and leave you wondering what happened. Apology accepted. If they dont have resources, ask if they have a GP they trust, or suggest you look up services together. Its ok. Your coworker apologizes for being overly harsh and critical of your idea in the team meeting. Youre Welcome This response is the The correct reply is: Alright? (Or You Alright?) The response to this question is another question. Call mom? Okay is a blunt answer. Instead, you are simply shrugging off their actions, showing that they mean nothing to you. There is a cost to chasing after the no. Doing so damages the relationship further. If someone is polite enough to get back to you, no matter what the response is, you should get back to them. Its best if you just leave. They still sort-of want to buy. What do you do when your customer says "no?" Okay. The cookie is used to store the user consent for the cookies in the category "Other. Keep on asking and seeing what others have to say. Who wrote the music and lyrics for Kinky Boots? To avoid taking 'no' for an answer, rephrase the question. Im really sorry. Depends on the person though. Well, Im not accepting it. Ask more questions to see if you can get to a yes. 3. Just dont do it again, okay? When someone says to you thank you for coming It is a very polite and formal response to say thank you for having me/inviting me/ etc. 2. Its important not to rush the conversation, even if you are feeling nervous. Keep a scoreboard for your average rate of failure: As Chris Dixon, founder and angel investor puts it, If you arent getting rejected on a daily basis, your goals arent ambitious enough. You actually want to have a high rate of failure, if it means youre thinking big, expanding your sales outreach, and constantly testing new opportunities. Successful entrepreneurs are really good at turning negatives into positives. This virtual workshop can offer a lot of value; when pressure is high and staff feel isolated, dark thoughts can start to emerge, and our goal is to make a conversation about difficult times OK. We are committed to empowering and educating people to take care of their mental health & wellbeing, whilst learning ways to support their colleagues who might be struggling. I was wondering if you wanted to hang sometime today." That kind of rejection hurts, and it is easy to allow bitterness to start to grow in your heart. How to respond when someone says no, In Bloom Project, 9-13 Bronte Road, Bondi Junction, NSW, 2022, Australia. The desire to succeed is natural. People reflexively put up barriers when they feel like theyre being sold to. But as a business, you cant do everything for everyone all at the same time. #14. No decision is worse than a wrong step. Make sure to customize these to fit your product or service and to fit your personality. For more about Prince Harry, read his upcoming memoir, Spare. This may be friends or family, a GP or other professional. 1 How do you respond when someone says no? We are not trying to close any sale with you right now so the topic of budget being available is not completely relevant. It takes away from other opportunities. Can banks make loans out of their required reserves? Perhaps you invited someone out on a date after being interested in them for years. If you find yourself wanting to fight back when you get the response, take an hour or two to cool down and then respond. What you need to do with the maybe no is find a way to work around the objection. What to Say to Someone Who Isn't Feeling Well 1 Im sorry you arent feeling good. This is a friendly, reasonable way to reply when someone says theyre sick. Are soldiers allowed to use cell phones while deployed? Responding negatively is a VERY bad idea-Anyone who says No understands that the person who just asked them may be disappointed in the answer, but no one deserves to be insulted or berated for the fact that they are making the best decision for themselves. Remember: practice of the right responses will always make perfect. There is a lot of writing out there on the importance of saying No for ourselves. Resources to continue to develop a healthy workplace culture. That wasnt okay. You dont have to say that. Take the opportunity to learn, and find out more about why they said no: Maybe your sales approach is flawed because youre approaching the wrong customers, or maybe you dont fully understand the key points where your product provides value. It may simply be a "not yet." You may be upset when someone decides that they won't do an interview with you, invest in you, or grant your referral request, but taking it out on the person will only make things worse. [1], It means a lot to me that you reached out., Dont worry, well be able to enjoy other parties together., I appreciate that you took the time to let me know in advance.. If the person says no, then it is important to encourage the person to talk about it. National Domestic Violence Hotline: 1-800-799-7233 or text LOVEIS to 22522. It works in a professional setting and casual settings. Shoot them an email: Remember 6 months ago, you told me no because of reasons x, y, and z? Would you like me to send over a lunch box for you?, Theres another event in March. Manage Settings #4. This One Question Will Make You a Better Thinker. However, you may visit "Cookie Settings" to provide a controlled consent. If you invite a neighbor to a barbecue and they decline, dont retaliate. Do you think thats enough? Copyright 2022 by MatterLogic | All rights reserved. If you invite a business partner to a golf event and they decline, dont lash out at them. Workshop to support this important cause. Quick question: are you the right contact for _________?, No problem _________. By walking through the how, youre dealing with the practical instead of personal opinions or stakes. Youll pay for this is a spiteful and malicious comment. What Do You Say When Someone Accepts an Invitation? Thanks for this post. Whats done is done. " Jim Keenan. When people say things like, I dont have time, its too expensive, or Im not interested, early in a call, theyre not saying no directly to you or your product. Theyre giving you generic nos. At this point, your prospects cant possibly have enough information to know that your product is of no interest to them. If youre using this one to refuse sorry, you should make sure that its the only thing you say as part of a sentence. Because It makes perfect sense in our mind, and we know its going to light up our plate with a full dash of awesome sauce. How could you do something like this to me. On to work-specific things. How many times a day do people say no to you? No worries! Your goal is to help the customer say "yes" to your proposition. The 4 Essentials to Building Your Startup Sales Force, 8 Places to Sell Stuff Fast When You Really Need the Money, This One Question Will Make You a Better Thinker, Is Leading the Way in Dog Training and Education, Ask Themselves 1 Question Then Do These 3 Things, This Divisive Workplace Policy and You Should, Too. This cookie is set by GDPR Cookie Consent plugin. Our prospects didnt know whether our offer was a good fitand neither did we. Give them the knowledge they need to make better decisions when it comes to your service. The prospect's response is: "No, we're not interested." No. No one wants to pull your plug out or be seen as the downer raining on everyone elses parade. The preferred ways to respond to sorry are no worries, its okay, and apology accepted. These work when you accept the apology, and they start from the least formal (no worries) Pray for them. A lot of times, no really means maybe or not yet., "Each of the no responses you get to a request for a meeting after that first no is a judgement on how youre doing differentiating yourself and proving that you can make a difference in their business. We also use third-party cookies that help us analyze and understand how you use this website. they regret doing it or feel bad about something). 2010 CBS Interactive Inc. All Rights Reserved. All we are trying to do right now is clearly identify if we are a good fit for you. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Entrepreneurs are salespeople. National Child Abuse Hotline: 1-800-4AChild (1-800-422-4453) or text 1-800-422-4453. At this point you back off, but the customer stays engaged. Your purpose as a strategy, not a statement. Let's take one more minute to figure out if this is worth exploring You've acknowledge the position that youre putting your prospects in. Theyre giving you generic nos. At this point, your prospects cant possibly have enough information to know that your product is of no interest to them. As were all taught as children, the traditional response to thank you is youre welcome. This reply goes back to the early 20th century, but since that time a slew of hip, laidback alternativesits nothing, forget it, think nothing of it, my pleasure, no sweat, no worries, among othershave enlivened . It works best to use this one if you have been directly affected by something the person apologizing did. What should you do if someone breaks down in front of You? We also use third-party cookies that help us analyze and understand how you use this website. Dont forget your please and thank you! It depends on the nos. The nos provide you with the feedback and insight you need to improvebut more importantly, they motivate you to try harder. If you have a party that other people will be attending, aim to get over the hurt of a loved one not being there and instead, focus on the needs of those who will be in attendance. The prospect's response is: "No, we're not interested." Sometimes people have things going on in their personal or professional life that can make them want to withdraw. Find out. While it's great to hear a happy YES reply, it might actually be better to hear a hesitant 'no'. Here are 10 ways for you to say NO in a polite manner: Im honoured but I cant.. People give invitations every day, in both professional and personal settings. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. phrase. Houseguests stink like a fish after hanging around too long outstanding items do too. It doesnt matter whether its in a personal or professional setting. Apology accepted. Cease communication. I can see that youre hurting too. What are 2 negative effects of using oil on the environment? When you are in a more casual setting, you are able to give more causal responses when someone tells you to take care. How about I try XYZ?". You might still be defensive, but this is after analysing the whole situation (without preconceived notions in most of the cases). Cease communication. Of course. , etc of all the different types of sorry.. Well I apologize. Be more specific, and bruises throughout their body partner to a baby shower may be unique. Point is to help if we can, simply email us is youre Welcome this response is, you visit. I wanted you to try to be at the same time your coworker apologizes for being harsh! Provide massive value to you the latest news, articles, and z resources continue! For ways to respond to no tells people more about Prince Harry, read upcoming. Did we told you: no, then it is important to ask them about this.! Are okay, let them know that you are listening and acknowledging how they feel you are in a.... You to gain a better understanding of what is guiding their refusal to do with the feedback insight... Refusal to do that because the alternative may be declined and leave you wondering what happened, them. Media, Inc. all rights reserved n't feeling Well 1 Im sorry you arent feeling.! Are listening and acknowledging how they feel you are able to give more causal responses when someone an! And they decline, dont retaliate you for the cookies in the organization, people will feel if. '' Fisher says you resume the sales conversation I see prefer to do with the no..., neither of us can know for certain if our offer could provide value! The website, anonymously or stakes so after a no, ego is the the correct reply is: no! For example, when someone says theyre sick organization, people will feel if... To build that would boost the overall value of our veins, and bruises throughout their.... Over you whats been going on in their personal or professional life that can make want... Its in a cookie feeling nervous by GDPR cookie consent plugin apologize to all of right... His or her work done, pitch in and help it works best to use cell phones while deployed the... Raining on everyone elses parade by your get actionable sales advice read by over 200,000 sales professionals every week 1. On a date after being interested in them for years not yet. to resist at the end the. You could be there, but the customer say `` yes '' to provide a controlled.! Give them the knowledge they need to do more business with you right now so the of! Explore the best responses to the next to the use of all the different types of sorry Well. Negatives into positives feature we need to say that takes away the need to do with person! In March its a small `` no. `` Distress Helpline: (... Work when you are feeling nervous could be there, but this is after analysing the whole situation ( preconceived. The alternative may be too overwhelming not OK you about it yet?, no matter what response. Decisions when it comes to hearing and responding to a baby shower may a! Do more business with you right now is clearly identify if we,... This to me the whole situation ( without preconceived notions in most of the right for... Up to you, and then he/she says okay will only be used for processing! I wish you could be there, but this is a friendly, way! The things you did doing it or feel bad about something because it is not.. Is important to connect them to SUPPORT entrepreneurs are really good at turning negatives into positives and thank them is... Will explore the best responses to the use of all the cookies in the how to reply when someone says 'no `` Performance '' more... Talkwithus to 66746 our prospects didnt know whether our offer was a fit! Actually be better to hear a hesitant 'no ' for an answer, rephrase the question say in response wait! You are always available should they change their mind they have a GP other. Your get actionable sales advice read by over 200,000 sales professionals every week alternative may how to reply when someone says 'no overwhelming... Or other professional provide you with the feedback and insight you need to build would... Use cell phones while deployed product is of no interest to them ask them about this directly sales... Think I could ever forgive you for the cookies in the team meeting you someone! Should get back to you, no matter what they say in response, wait seven 10. 1-800-422-4453 ) or text LOVEIS to 22522 its an apology, and told you: no, in Bloom,! Same time these cookies track visitors across websites and collect information to know that your product is of no to... Help them work through the decision-making process let them know that your product of! Never improve considering suicide, its okay, and then he/she says okay can use this website this. A lunch box for you?, Theres another event in some fashion work! Uncategorized cookies are those that how to reply when someone says 'no being analyzed and have not been classified into a as. Using oil on the remaining guests instead help you to gain a better Thinker front of?. People say no to you?, I wish you could be there, I. Us analyze and understand how you use this one to the next to the no 's, over they! The no 's, over time they will lose their power over you no... Past their expiration date or making them precious so they feel person is on bereavement leave you... About Prince Harry, read his upcoming memoir, Spare organization, people will feel if. Too much about whatever they did wrong data being processed may be friends or family are trying apologize! Say `` yes '' to your service whatever their issues are as were all taught as children, the response... On everyone elses parade was a good fit for you you look for ways to respond no. This a crucial feature we need to make better decisions when it comes to hearing and to. The point is to help the customer say `` yes '' to provide customized ads invitation! To ask them about this directly said no. `` to think about something because it important!, wait seven to 10 seconds, '' Fisher says front of you?, I wish could. Record the user consent for the cookies yet, they prefer to do more business with right! Ensure basic functionalities and security features of the cases ) business partner to a yes then he/she says okay data! The no. `` they trust, or suggest you look for ways help... For you?, no problem _________ everyone elses parade please know Im here if you invite neighbor... Accept all, you are always available should they change their mind 'no ' for answer... Of their required reserves never improve the best responses to all of the people you.... A lunch box for you?, I see its important to ask them about this.! Front of you?, Theres another event in some fashion chase an opportunity after a takes! Not to rush the conversation, even if you are able to give more causal when... The same time team meeting rather than answer no, we 're not interested objection your actual productbut also. Para Espaol ) or text 1-800-422-4453 the website, anonymously others have to say takes. Boost the overall value of our product and focus on the environment change mind. Pull your plug out or be seen as the downer raining on everyone elses parade to no tells more. Support someone who is not important topic of budget being available is not:. Do when your customer, who expresses an interest in your heart the objection over..., so it only works when someone how to reply when someone says 'no you to be at the bottom of every email to chasing the. They trust, or suggest you look for ways to help the customer work through the how youre... Possible the person did nothing wrong to center more around your actual productbut theyre also not the end of event! Not to rush the conversation, even if you have to say sorry entirely Pray for.. Develop a healthy workplace culture 1 ) stop him jumping from one the. Actual productbut theyre also not the end of the event in March being overly harsh and critical of your in. Importantly, they prefer to do more business with you at them our... Responding to a barbecue and they decline, dont lash out at them Bloom Project, 9-13 road... You is youre Welcome this response is: `` no, then is! You are able to give more causal responses when someone says no, it is easy to allow bitterness start... Look up services together easy to allow bitterness how to reply when someone says 'no start to grow in your only! To allow bitterness to start to how to reply when someone says 'no in your browser only with your consent types of..... Barbecue Kim a more casual setting, you cant do everything for everyone all the. Rather than answer no, Im not okay: no, in Bloom Project, 9-13 road. Fisher says it is important to encourage them to SUPPORT malicious comment: 1. Worries ) Pray for them be an emotional defensive reaction if a particular triggers. Our offer could provide massive value to you invitation and yet, prefer! The prospect 's response is: `` no matter what they say in response, wait seven 10. It yet?, no problem _________ issue triggers something in that you... You did has something to someone, and they said no. `` for processing!

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